EN 15038

TRANSLATION SERVICES

Certification for Translation Services Providers in accordance with ΕΝ 15038

In 2006 the European Committee for Standardisation brought into being EN 15038 aimed at setting a quality standard for translation services.

This standard provides translation providers with the certificate to offer a good quality service guarantee for their clients which meets with independent audit institution requirements

REQUIREMENTS OF THE CERTIFICATION FOR TRANSLATION SERVICES 

The key requirements of EN 15038 include

• Human Resources

• Technical Resources

• Quality Management

• Project Management

The human resources requirements of the EN 15038, focus primarily on the competencies of the linguistics who work on projects. One of the most important requirements of the technical resources provided by the TSP shall be at a level that ensures safe and confidential handling of the client’s documents. The simplest approach to quality management derives from the well-know standard ISO 9001. Regarding project management the standard requires that each translation should be overseen by a project manager.

The section of Client – TSP relationship focuses on how the project was assessed, quoted, agreed upon and concluded. The procedures required in translation services shall include

• Project Management

• Preparation

• Translation

BENEFITS OF CERTIFICATION OF TRANSLATION SERVICES

The main benefits of the Translation Services Certification are the following:

• Guidance for the Translation Service Providers

• Achievement and proof of compliance to the client's relevant requirements 

• Enquiry of the client’s satisfaction of the Translation Services

• Creation of a database of verified linguistics  

• Client confidence due to the fact that the translated documents and software that accompany the products are meeting quality and service requirements of the translation industry

• Improvement of corporate image

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WHY CERTIFY WITH EUROCERT

Eurocert is a Greek Independent Certification Body accredited by Greek and International Accreditation Bodies with offices in more than 35 countries in Europe and Asia. Eurocert possesses highly-trained and educated auditors with great expertise and experience in their field.

The Translation Services Providers Certificate is issued every three years. A surveillance audit takes place every year to ensure that the Certified Party complies to all relevant regulations.